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NDHQ (Carling) adopts new convenient and cost-saving printing technology

Printing Facilities

By Susan Howe, IM Group Communications – 

We can all relate to problems with printing in the workplace –having to know the direct path of the nearest printer or, after locating and installing it, finding that it is down for maintenance or it is jammed up on another job. These are just some of the reasons why Shared Services Canada (SSC) has been tasked with overhauling the Government of Canada printing system.

The Plan

Working with SSC, DG Headquarters Transformation developed the requirements and plan to adopt a better way to deliver printing at NDHQ (Carling). Amit Aggarwal and the team from DIMEI provided the engineering support required to deploy this new printing system at NDHQ (Carling).

New printer technology

This new system, known as Managed Print Services (MPS), is being implemented at NDHQ (Carling) with the aim of increasing overall productivity while significantly reducing the costs associated with printing. How does it manage to achieve both? This technology works to serve you in three simple steps:

  1. Register your building pass which is a one-time occurrence, unless a new building pass is issued
  2. Select the MPS printer queue when printing (this never changes regardless of where you are or what workstation you initiate printing from)
  3. Approach any MPS connected printer and swipe your building pass to print your documents.

“Even scanning is easier as a result of this printer upgrade. Instead of entering your credentials letter by letter on the printer each time a scan is required, you merely swipe your building pass and the printer will autofill all the information it can, and then save the scanned files directly to your personal drive,” commented Maj Steinke, HQ Transformation at NDHQ (Carling).

Efficient and secure

Being connected to a larger, single network allows data from the printers to be used in analytics, auditing and reporting. By using reports and alerts, the support staff can ensure that each printer has the required toner and paper on hand to ensure that the printers are always ready to print.

Essentially, this new integrated system links all of the printers under a single consolidated network. This means the system is extremely secure and allows easy printing of documents up to Protected B. For documents that are classified, there will be MPS devices found in designated areas that will be able to process Unclassified, PA, PB, PC up to Secret and Confidential material.

And even if a user does not have a building pass on hand, manually entering his or her account credentials on the printer is still a valid option. Since users’ print-jobs are stored in a central queue they can be viewed or deleted by the user in case of duplicate, unnecessary or accidental print requests. On the other hand, if there is a printer jam or network issue, the requested print-job data remains in the queue and will be automatically removed once it is printed successfully.

Canada’s new Defence policy, Strong, Secure, Engaged, outlines the need for innovation and the use of new technology as well as the importance of people in the work place. This new managed printing technology is cost-effective and secure, and provides accountability, efficiency, flexibility and transparency. It is technology working for people and allows our organization to be on the forefront of innovation.


This post is also available in: Français (French)

Latest comments

  • I agree that the concept is a good one, however much is lacking in the current implementation. (My experience is from over a year of use of the system) Far too often these printers are in a broken or operating at sub-capable or even dilapidated states (drums nearly dead, excess toner splatter marks on output, lines on output not on original, toner shortages, chewed or miss fed paper, nearly dead feed mechanism consumables etc..). The network is frequently slow at offering the job sent to the shared system and in some cases it may never materialize. The actual printers themselves are not conducive to heavy use, do not offer much robust ability and the overall scan quality is average to below average at best. Frequently these machines are malfunctioning and in a poor state of repair. CFSU, the organization charged with maintain them @NDHQ (Carling) is unable to meet the demand for maintenance related to a multitude of reasons, and end users have been coached to not make malfunctions “Their Problem” to correct. I believe the overall implementation is rushed and needs to be Overhauled (from the above mentioned overhaul in the article) and units themselves be participants in the choices made about the overall equipment implementation, and not some committee making the decision that is completely insulated from the situation or realities.

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